Dock Scheduling

C3 Reservations, a solution rich in functionality and easy to deploy

Overview

One of C3 Reservations’ early adopters is a leading North American distributor of natural and specialty food products, which distributes over 60,000 products to more than 33,000 retail outlets.

In a very competitive industry, this company needed a functionality rich dock scheduling system that would be easy to deploy at a competitive price.

Une famille fait ses courses ensemble dans un supermarché. Une petite fille tend la main vers des produits emballés au rayon traiteur tandis que ses parents la regardent en souriant, un caddie à leurs côtés ; ils profitent pleinement de leur sortie, sans aucun contretemps, en passant sans encombre d'une allée à l'autre. C3 Solutions

The Company’s Profile

Country

United States

NUMBER OF EMPLOYEES

150,000 +

INDUSTRY

Grocery

BIGGEST OPERATIONAL CHALLENGE

External driver check-ins

The Goals

Our customer wanted to improve their overall warehouse operations. Key objectives were:

1 centralized appointment-taking process (instead of multiple DCs)
2x productivity boost by freeing warehouse resources from phone, email, and fax tasks
100% carrier accountability for respecting scheduled appointments
Ensuring no loss of productivity during the transition

What C3’s Specialist says

“This implementation truly proved how a realistic, well-defined project scope is the key to a successful project.

It has been a pleasure working with such a sharp and dedicated project team to deliver tangible benefits to schedulers while enhancing the carriers’ booking experience and compliance tracking.

The customer’s outstanding change management process also allowed the deployment of multiple sites in record time, an achievement which I always find impressive. ‘’

Femme souriante aux cheveux châtain clair, attachés en chignon bas, vêtue d'une veste grise par-dessus une chemise noire à col, regardant vers le haut à gauche comme si elle envisageait une solution de réservation facile à mettre en place, sur un fond uni gris clair. C3 Solutions
Sophie Gagnon

Senior Business Specialist at C3 Solutions

The
C3 Solution

C3 Solutions was able to meet its customer needs through C3 Reservations, its online dock appointment scheduling system.

The organization first piloted C3 Reservations at one of their busiest warehouses as a proof of concept, after which they rolled out eight additional sites over a period of 4 weeks; realizing significant savings right away.

What the Customer Says

“We have increased the productivity of our schedulers by 50 percent and our receiving at the warehouses has been streamlined and simplified.

We now have a standardized appointment scheduling process that is uniform across the business.”

Un homme d'âge mûr, aux cheveux gris et barbu, sourit debout à l'intérieur, vêtu d'une chemise à col de couleur claire, incarnant ce professionnalisme accessible que l'on retrouve souvent chez les industriels canadiens. C3 Solutions
Vice-President

Distribution Operations

The Numbers

The impact of C3 Yard was immediate and measurable, delivering significant efficiency gains.

Up to

reduction of phone calls

Up to

reduction in over-time dock labor charges

Up to

increase in schedulers’ productivity

Up to

reduction in carrier compliance issues

Why Choose
C3 Reservations®

With C3 Reservations, this grocery retailer replaced an outdated, phone-dependent process with a modern, automated system that drives efficiency and control.

By eliminating unnecessary calls, simplifying check-ins, and enhancing visibility, the company achieved significant operational improvements while delivering a smoother, faster experience for drivers.

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Des piles de cartons portant des étiquettes jaunes sont disposées sur des palettes en bois à l'intérieur d'un grand entrepôt aux hauts plafonds et doté de quais de chargement numérotés. C3 Solutions