{"id":2877,"date":"2023-02-21T17:26:41","date_gmt":"2023-02-21T17:26:41","guid":{"rendered":"https:\/\/c3solutionstg.wpenginepowered.com\/?p=2877"},"modified":"2023-09-09T17:46:24","modified_gmt":"2023-09-09T17:46:24","slug":"letter-from-the-ceo-diamond-service-level","status":"publish","type":"post","link":"https:\/\/www.c3solutions.com\/fr\/letter-from-the-ceo-diamond-service-level\/","title":{"rendered":"Lettre du PDG &#8211; Niveau de service Diamant"},"content":{"rendered":"<h2>C3 Solution met en place un programme de service de niveau Diamant, comprenant une garantie de temps exploitable de 99,99 % et le nouveau programme Hypercare<\/h2>\n<p><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<p>Chers clients,<\/p>\n<p>\u00c0 l\u2019heure o\u00f9 C3\u00a0Solutions entame sa 23<sup>e<\/sup>\u00a0ann\u00e9e d\u2019activit\u00e9s, je suis fier d\u2019annoncer le lancement d\u2019un programme de service r\u00e9volutionnaire qui illustre nos efforts continus \u00e0 fournir la meilleure infrastructure SaaS et les meilleurs niveaux de service globaux dans l\u2019industrie. Nous pouvons d\u00e9sormais offrir un programme de service sup\u00e9rieur qui, parmi plusieurs autres services \u00e0 valeur ajout\u00e9e, comprend une <strong>garantie de temps exploitable de 99,99\u00a0%<\/strong> ainsi que le <strong>programme Hypercare<\/strong>, sp\u00e9cialement con\u00e7u pour pr\u00e9pondre aux besoins de nos clients.<\/p>\n<p><strong>Pourquoi offrir ce programme de service, et comment y sommes-nous parvenus?<\/strong><\/p>\n<p>Comme nos clients peuvent en t\u00e9moigner, C3\u00a0Solutions a eu la chance de conna\u00eetre une forte croissance au cours des derni\u00e8res ann\u00e9es, et nous continuons de voir un avenir prometteur se dessiner pour nos clients et nos employ\u00e9s. Notre r\u00e9ussite est directement li\u00e9e \u00e0 notre investissement constant dans notre \u00e9quipe, les fonctionnalit\u00e9s logicielles, les nouveaux produits logiciels, la s\u00e9curit\u00e9 des donn\u00e9es et la qualit\u00e9 de l\u2019infrastructure.<\/p>\n<p>M\u00eame s\u2019il est naturel de vanter nos nouveaux produits et fonctionnalit\u00e9s logiciels, nous avons toujours \u00e9t\u00e9 tr\u00e8s discrets en ce qui concerne les am\u00e9liorations majeures de notre infrastructure. Nous r\u00e9alisons cependant qu\u2019\u00e0 titre de clients et de partenaires de l\u2019industrie, vous m\u00e9ritez d\u2019en savoir plus.<\/p>\n<p><strong>Voici un r\u00e9sum\u00e9 des nouveaut\u00e9s et des am\u00e9liorations :<\/strong><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\">Centre de reprise apr\u00e8s sinistre<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\">R\u00e9plication en temps r\u00e9el<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\">Conformit\u00e9 aux normes ISO et SOC 2 en mati\u00e8re de s\u00e9curit\u00e9, et notre certification est imminente<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\">Serveurs et \u00e9quipements<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\">Capital humain au sein du service de TI<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\">V\u00e9rifications ind\u00e9pendantes de l\u2019infrastructure et des \u00e9quipements<\/li>\n<\/ul>\n<p>En plus de ces \u00e9l\u00e9ments, C3\u00a0a mis sur pied un <strong>conseil consultatif de produits<\/strong> exclusif aux clients du programme de service de niveau Diamant.<\/p>\n<p>Ce conseil tiendra des r\u00e9unions deux fois par ann\u00e9e. Nos ing\u00e9nieurs s\u00e9niors en produits et en implantation ainsi que nos clients Diamant pourront y discuter d\u2019une foule de sujets entourant les nouvelles fonctionnalit\u00e9s des produits, la feuille de route des produits et d\u2019autres sujets connexes.<\/p>\n<p>Au fil des ans, plusieurs de nos clients Platine ont exprim\u00e9 le d\u00e9sir d\u2019adh\u00e9rer \u00e0 un programme de service sup\u00e9rieur. Gr\u00e2ce \u00e0 ces r\u00e9centes initiatives, nous sommes heureux de pouvoir offrir le programme de niveau Diamant pour r\u00e9pondre \u00e0 cette demande.<\/p>\n<p><span style=\"font-weight: 400;\">Notre nouveau programme de service exceptionnel comprend :<\/span><\/p>\n<ul>\n<li>D\u00e9lai de r\u00e9ponse am\u00e9lior\u00e9<\/li>\n<li>Banque de 40\u00a0heures pour la configuration et la formation<\/li>\n<li>Priorit\u00e9 en cas de temps d\u2019arr\u00eat<\/li>\n<li>Sp\u00e9cialiste en implantation logiciel d\u00e9sign\u00e9<\/li>\n<li>Table ronde pour la suggestion de produits<\/li>\n<li>S\u00e9ance de questions avec notre \u00e9quipe des produits<\/li>\n<li>Examen trimestriel du compte<\/li>\n<li>10\u00a0ans d\u2019archives de donn\u00e9es<\/li>\n<\/ul>\n<p>Je serai ravi de discuter avec vous pour vous fournir de plus amples renseignements, ou vous pouvez communiquer directement avec votre gestionnaire de compte\u00a0C3\u00a0attitr\u00e9 pour en savoir plus.<\/p>\n<p>Je tiens \u00e0 vous remercier de votre soutien continu, et j\u2019esp\u00e8re pouvoir continuer \u00e0 vous fournir, nos chers clients, le meilleur service de gestion de cour et de rendez-vous aux quais offert \u00e0 ce jour.<\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Nicholas Couture,<br \/>\n<\/span>Chef de la direction<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>C3 Solution met en place un programme de service de niveau Diamant, comprenant une garantie de temps exploitable de 99,99 % et le nouveau programme Hypercare \u00a0 Chers clients, \u00c0 l\u2019heure o\u00f9 C3\u00a0Solutions entame sa 23e\u00a0ann\u00e9e d\u2019activit\u00e9s, je suis fier d\u2019annoncer le lancement d\u2019un programme de service r\u00e9volutionnaire qui illustre nos efforts continus \u00e0 fournir&#8230;<\/p>\n","protected":false},"author":1,"featured_media":2878,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"content-type":"","_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_kadence_starter_templates_imported_post":false,"_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","footnotes":""},"categories":[2],"tags":[],"ppma_author":[218],"class_list":["post-2877","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-nouvelles-recentes"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ 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