All C3 Customers benefit from 24/7 support.

C3's Reactive Support Team will prioritize the production environments of Diamond customers in case of Severity 1 issues affecting multiple customers. Diamond customers will also receive status reports in priority.

Diamond Customers benefit from a priority response time, miniminzing operational impact of Severity 1 and 2 issues.

Diamond Customers benefit from a priority response time, miniminzing operational impact of Severity 1 and 2 issues.

Regular Support Response Time:

Severity 1 Issue:
* Hotline Hours: 1h
* Emergency Hotline Hours: 2h

Severity 2 Issue:
* Hotline Hours: 2h
* Emergency Hotline Hours: 4h

Upon request, C3 will encrypt all Customer Data at rest of Gold customers and above.

Diamond and Platinum Customers can benefit, at no additional cost, from periodic data extracts posted to our SFTP site in CSV format for our Customers to consume and post back into their BI tools.

Upon specific request, Diamond Customers can retrieve historical customer data for up to 10 years.

Gold Customers and above can annually request that C3 comply with their organization's information security assessment process.

Diamond Customers benefit from up to 40 hours per term of additional professional services by an implementation specialist for assistance in configuration or advanced training at no additional charge.

Diamond Customers may participate in bi-annual virtual Product Advisory Council meetings with other Diamond Customers, which cover the following topics:

- Roadmap Presentation
- New Features Presentation
- Q&A with our Product Team
- Q&A with our Senior Software
   Implementation Specialists
- Customer Product Suggestions

Diamond Customers benefit from C3's Hypercare Program, which includes:

- Designated C3 Software Implementation
   Specialist
- Quarterly Virtual Account Satisfaction
   Review Meetings
- Personalized Presentation and Brief
   on Major C3 Hub Updates
- Annual Virtual Review of Customer’s
   Existing Processes and Configuration

C3 Customers can benefit from private test environments to support their testing and training processes.

C3 Customers can take up to 3 months to test and install C3’s latest version in production.

C3 Customers have the option to keep a version of C3 running in production for up to 3 years.

Diamond and Platinum Customers can select their personalized C3 maintenance time window.

Diamond and Platinum Customers can request upgrades to their C3 Hub production environment outside C3’s Normal Business Hours.

All C3 Customers benefit from 24/7 support.

C3's Reactive Support Team will prioritize the production environments of Diamond customers in case of Severity 1 issues affecting multiple customers. Diamond customers will also receive status reports in priority.

Diamond Customers benefit from a priority response time, miniminzing operational impact of Severity 1 and 2 issues.

Diamond Customers benefit from a priority response time, miniminzing operational impact of Severity 1 and 2 issues.

Regular Support Response Time:

Severity 1 Issue:
* Hotline Hours: 1h
* Emergency Hotline Hours: 2h

Severity 2 Issue:
* Hotline Hours: 2h
* Emergency Hotline Hours: 4h

Upon request, C3 will encrypt all Customer Data at rest of Gold customers and above.

Diamond and Platinum Customers can benefit, at no additional cost, from periodic data extracts posted to our SFTP site in CSV format for our Customers to consume and post back into their BI tools.

Upon specific request, Diamond Customers can retrieve historical customer data for up to 10 years.

Gold Customers and above can annually request that C3 comply with their organization's information security assessment process.

Diamond Customers benefit from up to 40 hours per term of additional professional services by an implementation specialist for assistance in configuration or advanced training at no additional charge.

Diamond Customers may participate in bi-annual virtual Product Advisory Council meetings with other Diamond Customers, which cover the following topics:

- Roadmap Presentation
- New Features Presentation
- Q&A with our Product Team
- Q&A with our Senior Software
   Implementation Specialists
- Customer Product Suggestions

Diamond Customers benefit from C3's Hypercare Program, which includes:

- Designated C3 Software Implementation
   Specialist
- Quarterly Virtual Account Satisfaction
   Review Meetings
- Personalized Presentation and Brief
   on Major C3 Hub Updates
- Annual Virtual Review of Customer’s
   Existing Processes and Configuration

C3 Customers can benefit from private test environments to support their testing and training processes.

C3 Customers can take up to 3 months to test and install C3’s latest version in production.

C3 Customers have the option to keep a version of C3 running in production for up to 3 years.

Diamond and Platinum Customers can select their personalized C3 maintenance time window.

Diamond and Platinum Customers can request upgrades to their C3 Hub production environment outside C3’s Normal Business Hours.

All C3 Customers benefit from 24/7 support.

C3's Reactive Support Team will prioritize the production environments of Diamond customers in case of Severity 1 issues affecting multiple customers. Diamond customers will also receive status reports in priority.

Diamond Customers benefit from a priority response time, miniminzing operational impact of Severity 1 and 2 issues.

Diamond Customers benefit from a priority response time, miniminzing operational impact of Severity 1 and 2 issues.

Regular Support Response Time:

Severity 1 Issue:
* Hotline Hours: 1h
* Emergency Hotline Hours: 2h

Severity 2 Issue:
* Hotline Hours: 2h
* Emergency Hotline Hours: 4h

Upon request, C3 will encrypt all Customer Data at rest of Gold customers and above.

Diamond and Platinum Customers can benefit, at no additional cost, from periodic data extracts posted to our SFTP site in CSV format for our Customers to consume and post back into their BI tools.

Upon specific request, Diamond Customers can retrieve historical customer data for up to 10 years.

Gold Customers and above can annually request that C3 comply with their organization's information security assessment process.

Diamond Customers benefit from up to 40 hours per term of additional professional services by an implementation specialist for assistance in configuration or advanced training at no additional charge.

Diamond Customers may participate in bi-annual virtual Product Advisory Council meetings with other Diamond Customers, which cover the following topics:

- Roadmap Presentation
- New Features Presentation
- Q&A with our Product Team
- Q&A with our Senior Software
   Implementation Specialists
- Customer Product Suggestions

Diamond Customers benefit from C3's Hypercare Program, which includes:

- Designated C3 Software Implementation
   Specialist
- Quarterly Virtual Account Satisfaction
   Review Meetings
- Personalized Presentation and Brief
   on Major C3 Hub Updates
- Annual Virtual Review of Customer’s
   Existing Processes and Configuration

C3 Customers can benefit from private test environments to support their testing and training processes.

C3 Customers can take up to 3 months to test and install C3’s latest version in production.

C3 Customers have the option to keep a version of C3 running in production for up to 3 years.

Diamond and Platinum Customers can select their personalized C3 maintenance time window.

Diamond and Platinum Customers can request upgrades to their C3 Hub production environment outside C3’s Normal Business Hours.

All C3 Customers benefit from 24/7 support.

C3's Reactive Support Team will prioritize the production environments of Diamond customers in case of Severity 1 issues affecting multiple customers. Diamond customers will also receive status reports in priority.

Diamond Customers benefit from a priority response time, miniminzing operational impact of Severity 1 and 2 issues.

Diamond Customers benefit from a priority response time, miniminzing operational impact of Severity 1 and 2 issues.

Regular Support Response Time:

Severity 1 Issue:
* Hotline Hours: 1h
* Emergency Hotline Hours: 2h

Severity 2 Issue:
* Hotline Hours: 2h
* Emergency Hotline Hours: 4h

Upon request, C3 will encrypt all Customer Data at rest of Gold customers and above.

Diamond and Platinum Customers can benefit, at no additional cost, from periodic data extracts posted to our SFTP site in CSV format for our Customers to consume and post back into their BI tools.

Upon specific request, Diamond Customers can retrieve historical customer data for up to 10 years.

Gold Customers and above can annually request that C3 comply with their organization's information security assessment process.

Diamond Customers benefit from up to 40 hours per term of additional professional services by an implementation specialist for assistance in configuration or advanced training at no additional charge.

Diamond Customers may participate in bi-annual virtual Product Advisory Council meetings with other Diamond Customers, which cover the following topics:

- Roadmap Presentation
- New Features Presentation
- Q&A with our Product Team
- Q&A with our Senior Software
   Implementation Specialists
- Customer Product Suggestions

Diamond Customers benefit from C3's Hypercare Program, which includes:

- Designated C3 Software Implementation
   Specialist
- Quarterly Virtual Account Satisfaction
   Review Meetings
- Personalized Presentation and Brief
   on Major C3 Hub Updates
- Annual Virtual Review of Customer’s
   Existing Processes and Configuration

C3 Customers can benefit from private test environments to support their testing and training processes.

C3 Customers can take up to 3 months to test and install C3’s latest version in production.

C3 Customers have the option to keep a version of C3 running in production for up to 3 years.

Diamond and Platinum Customers can select their personalized C3 maintenance time window.

Diamond and Platinum Customers can request upgrades to their C3 Hub production environment outside C3’s Normal Business Hours.