Letter from the CEO – Diamond Service Level
C3 Solutions Creates a Diamond Service Level Program that Includes a 99.99% Uptime Guarantee and a Newly Designed Hypercare Program
To our valued Customers,
As C3 Solutions enters its 23rd year of operation, I am proud to announce a groundbreaking service level program that illustrates our continued efforts to provide a best-in-class SaaS infrastructure and overall service levels. We can now offer a superior service program which, among other value-added services, includes a 99.99% uptime monthly guarantee and Hypercare program specifically designed for our customer needs.
Why are we doing this, and how did we get here?
As our customers can testify, C3 Solutions has been fortunate to witness significant growth in the past years, and we continue to envision a bright future for our customers and employees. Our success is directly related to our consistent investment in people, software features, new software products, data security and infrastructure quality.
Although it is natural to boast about new software products and features, we have always been very discreet about the significant improvements in our infrastructure. As customers and industry partners, we realize that you deserve to know more.
Here is a summary of what is new and improved:
- DR Center
- Real-time Replication
- Compliance with ISO and SOC 2 Security Standards with Imminent Certification
- Servers and Equipment
- Independent Audits on Infrastructure and Equipment
- Human Capital in IT Department
In addition to these points, C3 has created a Customer Product Advisory Council exclusive to our Diamond Customers.
This council will host bi-annual virtual meetings between our Diamond Customers and Senior C3 Product and Implementation Engineers to discuss new product features, product roadmap, customer suggestions, and other related subjects.
Over the years, select customers have expressed the desire to subscribe to a higher service program. Due to these initiatives, we can now support a Diamond Service Level program.
The new and bold service program includes:
- Priority Response Time
- Bank of 40-Hours for Configuration & Training
- Disruption Incident Prioritization
- Designated Software Implementation Specialist
- Roundtable for Product Suggestions
- Q&A with our Product Team
- Quarterly Account Reviews
- 10 Years of Data Archive Retention
I will gladly meet with you for more information, or you can reach out to your dedicated C3 account manager. I want to thank you for your continued support and only wish to continue providing you – our customers – with the best dock scheduling and yard management service available today.