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FAQ – C3 Reservations
How can we help you today?
Access & Technology
What are the system's minimal resolution requirements?
Can I access the system from home?
Can I access the system via a mobile device?
Can C3 be accessed through any browser?
Company – C3 reservations
How long has C3 been in business?
Who owns C3 Solutions?
Why don’t I see information on C3’s Customers on your website?
Integration – Dock Scheduling
Can we integrate purchase order information into the system? What format do you support?
Which type of PO information/data can be sent to C3 via integration?
Is C3 Reservations compatible with SAP?
Can C3 Reservations update our companies business systems?
Security
Can you describe how your software restricts users from viewing another vendor/carrier booking?
What is your disaster recovery stragegy?
How does your software manage different user access/security levels?
Support
What is the offered support for your application?
What percentage of system up time does C3 guarantees?
What is C3 Reservations release process and roadmap?
System Pricing
How do we justify the purchase of the system i.e. what does the system cost?
How does C3’s pricing model work?
What is your system support and maintenance cost?
Is there an extra fee for a test environment?
Implementation – Dock scheduling
How much do we need to involve IT? Does the product function without integration?
Can we gradually roll-out the system?
How long does it take to implement C3 Reservations?
Is there a special training for carriers and vendors?
We are on a tight timeline, is it possible to make sure the system is implemented quickly? What can we do to help speed-up the process?
What is C3 Solutions' implementation team approach?
Is training included in C3 Reservations' implementation activities?
Functionality
How will the stakeholders be notified in the case of an appointment cancellation/rejection?
Most other appointment scheduling systems that I have seen only handle inbound receiving. Does C3 Reservations deal with outbound appointments?
My carriers often bill me for driver detention. How can I monitor if my carriers are on time for their appointments or not?
What does the vendor do if it knows that it will not be able to ship the product that it initially set the appointment for?
How will my carriers know if I make a change to an existing appointment? Do I need to call them?
How does the system calculate the duration of the load?
How complicated is it to change the system labels, fields & naming so they are pertinent to my business?
Please describe how your software’s allocates timeslots?
Does C3 Reservations support multiple sites?
Please describe how your software provides data in a timely manner in order for DCs to utilize delivery data to optimize DC resources?
Please describe how your software manages capacity constraints at the DC for incoming deliveries and prioritize bookings accordingly?
Please describe how your software manages ‘no show’ when a booking does not arrive?
How can an organisation build intelligence around dock scheduling activities?
Your questions haven’t been answered?
Contact one of our experts
514.315.3139
info@c3solutions.com